Customer Service Operations & Planning Apprentice. (132409)
Job function :
Apprenticeship - Customer service & call centres
Main location :
UK & Ireland-United Kingdom-West Yorkshire-Leeds
Working pattern :
Closing date :
Feb 27, 2020, 5:59:00 PM
Customer Service Operations & Planning Apprentice.
We're looking for people from all walks of life to join us in keeping the nation’s largest digital infrastructure growing and connected. As a Customer Service Operations & Planning Apprentice you will be putting your customer’s front and center of what you do. Making it easy for our engineers to deliver a great service.
What will you be doing?
You will be working with teams in Openreach to plan and provide services to our customers and engineers. You’ll be based at our Leeds office* providing an experience that will surprise and delight our customers. Whether you’re talking to members of the public who are reporting a faulty telephone pole, or owning a complex order you’ll amaze them with your brilliant and personable attitude.
You don’t need to be a technical whiz as we’ll give you all the training you need during your apprenticeship, but you will need to be a problem solver with an analytical approach to your work.
What skills are we looking for?
Unbeatable customer experiences is at the heart of our vision – we’re completely focused on serving the needs of our customers and maximising the value that we offer to them. And we need people who are dedicated to helping us achieve this.
All we need from you is that you are passionate about customer service.
We are we offering?
We offer a world class 18-24 month Apprenticeship training programme, great career opportunities and a competitive salary, starting salary of £16,179. Increasing by £3000 per annum during the apprenticeship and then you’ll move to a minimum of £24,000 +10% bonus.
You will gain a level 3 NVQ apprenticeship and have the opportunity to train for one of our specialist roles with a higher salary**.
You will receive 22 days annual leave (plus bank holidays), free broadband, BT TV, access to a whole range of products and services that come with great discounts and automatic enrolment into our pension plan.
If you feel you are that person that can go above and beyond, then please apply here.
- Our Leeds office is at Sovereign Street, Leeds, LS1 4BT.
(All salaries are subject to ongoing Communication Workers Union discussions)