ICT Second Line Engineer - Permanent
Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and Local Health Community. Our Technical Strategic Business Unit are currently recruiting to the post of Second Line Support Engineer to join our ICT desktop support team.
We provide expertise and capability, effectively delivering National and Local ICT requirements, and to continually research and innovate in an effort to provide technologies that enable our customers to do things better, or to do better things.
You will work within the Technical Service Delivery and Support Services Strategic Business Unit and will be responsible for the delivery of high quality technical activities across the Local Health Community. This primarily includes ownership and completion of tasks so that our customers receive excellent customer service.
You will support the Service Delivery Team Leader with the development and delivery of technical activities across the local health community to ensure the successful implementation of systems and processes as part of national and local ICT planning. Working with our customers, the post holders will ensure that all ICT related issues are comprehensively and effectively addressed through proactive and best practice ICT processes.
You will take a lead role in the delivery of major customer focused projects and programmes, focusing on the design, development and delivery of fit for purpose technical activities as necessary to support current and potential stakeholder requirements.
You will be responsible for working with clinicians and managers to identify opportunities to use technology as an enabler to drive innovation and improvements in service provision, clinical outcomes and business efficiency, enabling healthcare professionals to access, interpret and make better use of available information sources.
In addition, you will take responsibility for the delivery of the technical aspects of any new ICT systems/Innovation and/or management of specific areas related to ICT. This includes the vision of moving towards an Electronic Patient Record/Integrated Care Records through significant transformation, integration and rationalisation of current ICT systems.
The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement.
It is essential that the post holder has in depth technical knowledge and an ability to work under their own initiative / supervision. The post holder will also become part of a multi-disciplinary technical solution team and must be willing to learn and share new and existing skill sets.
Prior experience of working in a technical environment diagnosis technical faults and problem solving is required. The post holder will also be required to travel throughout the health community to meet the needs of the service; therefore access to a vehicle is essential. You will also be required to work as part of a team included into an on-call rota to ensure out of hours support services for our customers are met.
This is also a great opportunity to join an NHS organisation that continues to invest in enterprise class technology whilst also offering great benefits including a fantastic pension scheme, excellent holiday entitlement, continuous personal development and most importantly a team ethos.