This role will involve working to cover the wide range of Perito ERP Division activities, under the direction of the Practice Lead. You will be located in our Belfast office and provide support and where necessary, development services, and operational support and advice to:
Live customers via phone, email and web based communication tools.
Development manager, and other project managers.
The Perito ERP Practice develops, implements and supports applications based on the core Perito ERP application. In addition to the core ERP product, we have applications for mobile computing, B2B and B2C web site integration. Perito ERP is our own ERP application developed using the Synergy language set.
The practice supports and develops applications in over 30+ customer sites spread across a wide range of industry sectors.
Provide direct 1st line application support to internal and external customers.
Investigate and specify changes to customer's applications and see these though the project life cycle to live implementation.
Own and be responsible for the management of application support cases within the Service Desk toolset from first customer contact to closure.
Skills, Capabilities and Attributes
Good accounting knowledge.
Knowledge and experience of ERP systems in particular sales and purchase order processing, stock, financial ledgers is essential.
Knowledge and experience of providing support to multiple end users with varying IT abilities.
Good Microsoft Windows, Excel and/or Access skills.
You will be required to successfully complete a Baseline Personnel Security Check (BPSC).
You may be required to successfully complete a Security Clearance (SC) check.
Flexible to work shifts to cover the business hours of 08.30 to 17.30.
Occasional travel to customer sites including UK and Ireland.
Provide support outside working hours and weekends, on an on-call or pre-arranged basis.
Other desirable skills:
Perito Analyser (DI-Diver) Product set including Visual Integrator.
Knowledge of Distributex and Perito 'Financials' products.
Knowledge of the VMS operating system.
SQL Server Inc. SQL scripting and querying.
Remote Desktop Services / Terminal Services.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit and Sanctions checks