Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 25 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Responsibility of Salesforce solutions for operations for internal and external customers of Bosch Service Solutions.
Implementation of new features and redesign of existing features.
Continuous improvement and changes within the scope of Salesforce services.
Monitoring of service costs, plan budget as well as measuring of availability and performance.
Represent the service from a technical perspective to Application Owner in the business (e.g. raise awareness about new features and functionalities).
Identify and evaluate service risks and participate in mitigation and control activities.
Ensure compliance with quality and process standards (e.g. legal).
Coordinate the identification, assessment and communication of operational risks and report on change activities.
Post implementation reviews, especially in the case of failed or partially failed implementations.
Being up to date on developments, technology trends and innovation.
Knowledge of applications in the contact center environment.
Consulting capabilities to transform IT requirements into actionable measures.
Service specific technical knowledge, communication, coordination and organizational skills.
Exceptional analytical capabilities, communication skills and intercultural competence
Proven Experience in decisioning:
regarding programmatic vs declarative approaches
meaningful configuration and customization of standard platform functionality and platform capabilities vs. build from scratch
General understanding of software architecture and integration with off-platform functionality, in particular API first designs and API integration for rapid prototyping and app development.
Bachelor’s degree in related field, or equivalent work experience. Several years of experience in IT service management, software engineering and/or solutions development.
Flexible work time options, benefits and services, employee discounts, room for creativity and centrally city based location.