Requisition ID: (1900002760)
Primary Location: Maidenhead
Job Function: Information Technology
Job Posting: Mar 9, 2020, 3:44:15 AM
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
The End-User Computing L2 analysts analyze and troubleshoot issues with End-User’s computers and their applications. Provide Vertiv employees with support on all aspects of End-User computing Digital Assets (including but not limited to Laptops, Desktops, Printers and Mobile Phones). Provide support to the Platform Service Team for Corporate infrastructure related issues / programs / initiatives and projects.
Provide 2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk ;
Provide hands-on support for various DSG groups;
Support hardware and software installation/configuration in accordance with corporate policies and as designed by the Endpoint team;
Support endpoint/output/AV/telecom replacement projects and emergency exchanges;
Resolve endpoint technical challenges faced by our internal customers;
Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc;
Support local applications/systems where required;
Performs miscellaneous job-related duties as assigned.
University degree or equivalent technical experience;
3+ years of MS Windows desktop operating system deployment experience required;
3+ years of SCCM (or other software distribution tools) experience required;
3+ years of Mobile platform experience (Andriod 6+, iOS 10+);
Windows desktop operating systems deployment and support experience required;
Apple Mac deployment and support experience required;
Solid Network Infrastructure Principles knowledge required;
Solid Security Principles Knowledge required;
ITIL v3 foundation certification is an advantage.
Windows Operating System Deployment;
User State Migration Tool (USMT);
Desktop related Group Policy Objects (GPO);
Software Distribution and Patch Management tool experience;
Scripting with Powershell and VBScript;
Experience in using ITSM systems like ServiceNow is an advantage;
Available to work off hours and on-call shifts to support the site as required.
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.
We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.3 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv. Explore them now and join our team of 20,000 employees in making the future of our customers’ business possible.
Vertiv is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.