: UNITED KINGDOM-SURREY-REDHILL
: AP Global Operations
: Day Job
This is an awesome opportunity for you to become the link between the Business and Technology. You will help businesses design, implement and deploy solutions in a cost-effective and accelerated fashion by analysing, defining and documenting the technical and functional requirements that will fulfil the business requirements.
The “solution” is AXA’s Travel Business Line Case Management System (MOSAIC). This Case Management System (CMS) is an instantiation of Guidewire, and is fully integrated into the AXA Partners’ ecosystem, including Finance, MI, Sales, etc..
As a Business Analyst, you will be the designated partner of the Product Owner in order to actively support the construction and implementation of other AXA Partners’ Solutions, in particular the construction and maintenance of the backlog (including the definition of acceptance criteria…). You will also contribute to the launch and maintenance of the Guidewire Design authority.
What does your day look like?
Gather, clarity and analyse business needs and requirements
Participate to analyse and research new and existing products, procedures, and/or workflow needs associated with business systems.
Participate to work with business to identify functional / technical requirements
Participate to identify, verify and document functional / technical requirements using requirements management methodology and tools.
Translate business requirements into solutions
Work with Infrastructure or solution Engineers and Architects to define business solutions, ensuring alignment with business strategies and priorities, as well as the target benefits expected
Participate to define and draft systems scope and objectives through research and fact-finding combined with an understanding of business systems and industry requirements.
Participate effort to translate business requirements into design specifications.
Ownership of existing processes and change requests,
Analysing change requests and their impact on existing solutions
Business Process Design
Understanding of business process and organization challenges.
Participate to analyse and design business process. Review documented business processes.
Update of process analysis based on defect impact (e.g. US cards, DDD)
Business Process Implementation
Participate to implement new business processes or modify existing processes.
Participate to monitor and ensure that requirements are met, tested and implemented
Participate to transition the requirements and use cases to the designers and ensure a clear and complete understanding of the requirements.
Participate to Identify and resolve gaps between new and existing business processes and applications.
Work with Quality Assurance group to review and ensure that requirements and processes meet established quality standards.
Solution specifications and delivery:
Produce functional and, sometimes technical specifications in coordination with the matter experts.
Maintaining the documentation and ensure that the designed solution meets business needs.
Define acceptance test scenarios, oversee and participate to solution testing
Synchronizing the developers and testers on the design and incorporating their input,
Synchronizing with other BAs to collect possible impact of defect fix on other processes.
Contacting third parties with regards to system integration solution
Work with development and configuration teams to ensure alignment with business requirements and give functional support during delivery Sprints
Project management activities including proper customer communication and reporting and lead the effort instead of being only a participant.
Lead Agile creation and maintenance of the Guidewire Claim Centre (GWCC) product Backlog
Assuring that the configuration and the design of Guidewire for AXA Partner remain within the standards and best practices of the product
Be a key actor and decision maker of the Claim Centre Design authority
Design the Claim Centee for productivity and efficiency (automation)
Deeply understand the business needs & be able to propose solutions considering claim application out of the box features & available features in the IT environment.
Proactively cooperate with various roles in the project, organize & moderate requirement related discussions.
Provide full support for Product Manager, with cooperation of the agile team, in the definition of the backlog
Responsible to support the Product manager in the review & acceptance process of what features have been delivered
About you …
You will be one of the main “brains” of the operation. Your strong background in Guidewire solutions, workshops and stakeholder management including direct business interaction will be a valuable asset. You will have extensive experience in business/system analysis, drafting requirement documentation and experience of implementing Guidewire solutions. You are a natural problem solver with a deep knowledge of insurance industry. Your excellent communication and stakeholder management skills will come in handy when managing stakeholders’ expectations. You are a natural team player who loves working collaboratively with others and leveraging their skills and experience.
You are a strong leader with the ability to lead an entire scope and giving a vision to remote teams.
You will need to have a strong history of success in the implementation of Agile practices, good knowledge of API design and experience in the Design-Authority decision-making lifecycle.
The following Guidewire Certification are a must: GWCC Introduction and GW Functional Requirements. In addition, it would be a plus if you had some experience in multiple SaaS software integrations and/or Implementation of Software Craftsmanship.
Happy to talk flexible working.
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.
What We Offer
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.