Demand for SCC’s innovative Data Centre services continues to grow both from existing and new customers. This has created an exciting opportunity for an ambitious Network Engineer to join our talented team, here in Birmingham.
Performing Firewall Configuration, troubleshooting and Administration
Monitoring and maintaining switching infrastructure to agreed service levels
Managing incidents and problems appropriately within agreed service levels
Creating and performing authorised changes to customer environments, attending CABs where necessary
Ensure technical documentation is completed and updated to professional standards
Contribute to the continuous improvement programmes of all technology platforms across the Datacentre
Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades
Log calls with third party vendors (such as CISCO or Fortinet) and escalate when necessary
Contributing to delivering team performance
Minimum CCNA level accreditation
Strong background with core network technologies in large-scale deployments
Experience of working with Firewalls, VPN and NATS technologies
Experience providing support to enterprise level clients
Demonstrates excellent troubleshooting skills.
Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
Ability to work under pressure and to tight deadlines
Strong background with core network, computer and storage technologies in large-scale deployments
Experience of enterprise grade networking environments including troubleshooting and support.
ITIL qualification or awareness of the ITIL processes
Experience of working in a multi-client solutions provider
Degree in Computer Science, Software Engineering, MIS or equivalent preferred
To apply or find out more information about this role, please call:
or email: [job_field11]