Magdalene are currently looking to recruit a Field Service Engineer, located in the South West of England. This is a home based role working on a weekly shift rota.
As a Field Service Engineer you will be part of our field based maintenance and installation support team. Magdalene are at the forefront of the provision of vendor agnostic services, providing 1st line support, maintenance and installation services to a number of leading UK telecommunication operators. Covering transmission, mobile, datacomms and switching equipment.
The best in class service we provide is available on a 24/7/365 basis and we are seeking a service engineer to join our esteemed field force.
As a Field Based Service Engineer you will be required to:
Providing 1st line maintenance support
Gaining product knowledge and experience from other engineers within the team
Undertaking basic repairs and maintenance
Carrying out site corrective and planned maintenance activities across multi-customer, multi technology sites
Completing project related installation and recovery work
Completing risk assessments and adhering to all Health and Safety Policies
Providing excellent customer service
Supporting and cooperating with all internal and external customers and the general public in an exemplary manner
Providing OOH on-call as required
Liaising with the Network Operations Centre with regular, up-to-date information on fault progress
Interpreting instructions from the NOC to resolve outstanding issues
Completing I&C services as required throughout the UK requiring flexibility with regards to travel and overnight stays away from home
Skillsand Experience required:
Previous experience as mobile/field engineer
Experience and knowledge of working in an I&C environment
Knowledge of optical/fixed line telecoms (ADSL/PSTN), mobile technologies and using a range of test equipment
Exemplary customer service skills
The ability and enthusiasm to learn new technologies
Excellent communication skills, including verbal and written
The ability to work as part of a team as well as alone
Clean driving licence (you will be required to drive for this role - company van provided)
If you have experience in either fixed-line or mobile infrastructure technologies in a maintenance and/or installation and commissioning capacity then we would like to hear from you.
Magdalene offer training to develop your experience within new technologies to help support you in your new role.
About The Company
Magdalene operates as a Telecommunication Infrastructure Services Company working as part of the Telecom division of M Group Services. Covering the full network life cycle, we provide managed services, technology solutions, first line maintenance and turnkey project management to the private, public, fixed and mobile sectors.
We aim to be the employer of choice in the Telecom Services sector. Our continued growth and success is creating opportunities for fulfilling and rewarding roles, making the best use of our people’s skills and expertise. We want our people to have a positive impact on customers,communities and our clients every day. We invest in training our people,developing leadership capabilities to create ambassadors not just employees. Through strong leadership, teamwork and mutual support we want our business to thrive on a happy, healthy and, most importantly, safe workforce.
'M Group Services values diversity and welcomes applications from all sections of the community. We are committed to equal opportunities.’