: 052519 Closing Date : 20-Jul-2020
Contact Person :
Clair Young Contact Number : 01312427762
Contact Email :
We are looking for a friendly, courteous and helpful person who will be first line of contact for patients and visitors attending the Facility. You will have a minimum of 3 years’ experience in a busy customer-focused reception role, excellent communication skills, be keyboard proficient in accurately processing patient information and be numerate, working within data protection guidelines. Experience in healthcare information systems is essential.
Salary scale £18,009 - £19,612 per annum based upon a 35 hour week.
Start date as soon as possible.
Applications must be submitted online at http://www.jobs.ed.ac.uk/. The application process is quick and easy to follow and allows you to submit your CV and any supporting documents as attachments.
This post is available on a fixed term basis for 6 months.
INFORMATION FOR CANDIDATES
Receptionist (full-time, 8.30am - 4.30pm with one hour for lunch)
College of Medicine and Veterinary Medicine, Edinburgh Imaging Facility QMRI
An experienced Receptionist is required at the Edinburgh Imaging Facility QMRI, which is a partnership between the University of Edinburgh and the University Hospitals Division of Lothian NHS Board and is based at the University of Edinburgh’s Queen’s Medical Research Institute, Little France.
Opened in 2009, we are a state-of-the-art Facility for human integrated imaging, comprising an MRI scanner, two PET-CT scanners and a PET-MR scanner, with a dedicated on-site cyclotron.
We are supported by a team of multidisciplinary imaging scientists and radiologists, working with research teams to assist and advise on all aspects of implementation and design of protocols for imaging of patients and volunteers.
The Facility supports both clinical imaging and imaging for biomedical research in collaboration with well-established centres of research excellence within the University of Edinburgh, such as the Centre for Inflammation Research, Centre for Cardiovascular Science, Reproductive and Developmental Sciences, Centre for Clinical Brain Sciences, School of Informatics, Medical Physics and Academic Radiology, and SINAPSE (Scottish Imaging Network, A Platform for Scientific Excellence), and also has strong collaborations with other institutions nationally and internationally.
College of Medicine and Veterinary Medicine
Edinburgh Imaging Facility QMRI
To provide a Reception service for the Facility and general clerical support as part of the Administration Team.
3. Main Responsibilities approx % of time
Carry out reception duties; dealing with telephone and face-to-face enquiries in a pleasant and courteous manner, receiving and directing patients, relatives and visitors to the appropriate area(s) of the building. (35%)
Schedule appointments by mail, telephone or face-to-face for routine and non-routine radiological procedures and assist Radiographers with diary scheduling for scanning appointments.(15%)
Ensure that patient and radiology information is entered accurately onto the computer system such that the integrity of the database is of a high standard. (15%)
Assist with the co-ordination of transport (ambulances and taxis) for patients and carers. (5%)
Maintain signing in/out register and allocation and retrieval of temporary badges for ad-hoc visitors and maintain authorised signatories list. (5%)
Assist with room bookings and catering/hospitality 5%
As part of the Administration Team, assist with general clerical duties, including processing orders, filing, general data input into EIF QMRI management systems and buildings fault reporting.(15%)
Provide security vigilance and reporting any unusual observations to the Facilities Administrator and/or security staff, as appropriate. (5%_
4.Planning and organising
The majority of the work is reactive and requires limited forward planning, as work is generated on a day-to-day basis. The job holder is required to organise their day effectively to ensure provision of an efficient service and will be expected to work closely with the EIF QMRI clinical team over planned and future patient visits.
The job holder will be expected to deal with all routine issues arising within the remit of the post. Any situations which cannot be resolved by the job holder would be referred to the line manager i.e. unusual enquiries, dealing with challenging visitors or conflicting room bookings.
6. Decision making
- Directing unidentified queries to relevant members of staff.
- Using own initiative to make decisions on workload priorities.
- Responding and deciding upon the correct course of action on front of house enquiries
- Assessment of queries associated with patient administration systems
7. Key Contacts / Relationships
The job holder will have contact with a wide range of individuals, including the Directors, Business Manager for Imaging, Facilities Administrator, Facilities Manager, Imaging Study Information Administrator, Physicists, Superintendent Radiographer / radiography staff and nursing staff. Externally, working closely with the hospital radiology personnel and also liaising with other staff within the QMRI building. It is essential that the job holder deals with all individuals in a pleasant and efficient manner. The job holder will also have regular contact with external individuals, including tradesmen and suppliers.
8. Knowledge, Skills and Experience needed for the job
Experience of healthcare systems (TRAK).
Good general education.
Up-to-date knowledge and use of Microsoft IT packages:
Word, Excel, Outlook (e-mail & diary) and Explorer, including good keyboard skills.
Mature approach, excellent interpersonal skills.
Numerate with good, accurate, attention to detail.
Provide reception service within EIF QMRI which presently accommodates approximately 40 staff with a variable number of visiting staff and students undertaking research or clinical imaging or associated work on three imaging scanners.
This post is subject to a Standard Disclosure Check. Employment in this post is conditional on the University receiving a satisfactory standard Disclosure check. The successful candidate will not be permitted to commence employment until this has been received. Information provided will be kept confidential and individuals will not be discriminated against unnecessarily due to non relevant offending background.
If you require further information regarding Disclosure, please refer to: www.disclosurescotland.co.uk
The role is grade UE03 and attracts an annual salary of £18,009 to £19,612 for 35 hours each week. Salary is paid monthly by direct transfer to your Bank or Building Society account, normally on the 28th of the month. Salaries for part-time staff are calculated on the full-time scales, pro-rata to the Standard Working Week.
For employees on University Grades 1-5 or equivalent there are two pension schemes available: University of Edinburgh Staff Benefits Scheme (SBS) or the National Employment Savings Trust (NEST).
This role is grade UE03 and therefore the post holder will automatically become a member of the NEST scheme if their monthly earnings are deemed to be ‘qualifying earnings’ (equivalent to the HMRC monthly threshold above which their earnings are taxable). If the post holder’s earnings are not deemed as “qualifying earnings” and therefore will not automatically become a member they can opt in to the NEST scheme.
The post holder can choose to join SBS and by doing so they will not become a member of the NEST scheme.
Further information on the different employer/employee contribution levels required for each scheme and different levels of benefits that the post holder may receive may be found at on our pensions website: http://www.ed.ac.uk/schools-departments/finance/pensions/overview
Right to Work
In accordance with UK legislation the University of Edinburgh, as an employer, has a legal responsibility to prevent illegal working and therefore must check that all employees are entitled to work in the United Kingdom (UK).
To do so, the University requires to see original documents evidencing right to work in the UK before commencement of employment and this is normally carried out at interview. Details will be provided in any letter of invitation to interview.
For further information on right to work please visit our right to work website
In the circumstances where the vacancy does not meet the UK Visas and Immigration (UKVI) criteria for sponsorship the successful applicant must have the existing right to work in the UK or individual circumstances which enable permission to work to be obtained.
For further information about whether you require a visa and other visa routes please visit the GOV.UK website
All applicants should apply online by clicking the “apply” button at the foot of this page. The application process is quick and easy to follow, and you will receive email confirmation of safe receipt of your application. The online system allows you to submit a CV and other attachments.
20 July 2020 at 5pm.
You will be notified by email whether you have been shortlisted for interview or not.
The University reserves the right to vary the candidate information or make no appointment at all. Neither in part, nor in whole does this information form part of any contract between the University and any individual.
Edinburgh Imaging is unique in the UK in terms of size, scope, co-location and integration of academic research scanning facilities and equipment, supporting laboratories and activities, academic, clinical, technical, image analysis, data management and professional services expertise, integration with NHS Lothian clinical diagnostic services, access to patient groups, data archives, and embedded online and campus teaching activities.
Edinburgh Imaging hosts three research-dedicated magnetic resonance (MR) scanners, two positron emission tomography-computed tomography (PETCT) scanners, and a positron emission tomography-magnetic resonance (PETMR) scanner alongside an advanced radiochemistry facility. The latter includes a cyclotron with Good Manufacturing Practice (GMP) and Medicine and Healthcare products Regulatory Agency (MHRA) licensed production facilities, and research and development laboratories. There are extensive image analysis facilities plus growing activity in retinal and optical imaging. All activity is underpinned by an integrated data management platform. This represents circa £40M capital investment in imaging equipment over the last 10 years, and an annual turnover of nearly £4M.
Edinburgh imaging depends upon a foundation of a large and specialized work force. This is a diverse group of experts drawn from many disciplines: physicists, radiographers, radiochemists, data managers, programmers, business developers, technical experts, technicians, governance staff, marketing and administration. Many roles depend on advanced academic expertise and the group delivers “own” academic outputs as well as providing guidance and support for non-imagers using imaging in their academic work.
Deanery of Clinical Sciences (http://www.ed.ac.uk/schools-departments/clinical-sciences)
The Deanery of Clinical Sciences (Head, Professor Hilary Critchley) has an international reputation in clinical based research through the combination of basic, clinical and translational science and epidemiological studies, and as a part of the College of Medicine and Veterinary Medicine, offers unparalleled opportunities for ground-breaking interdisciplinary research in the bio-medical sciences.
The Deanery comprises 5 interdisciplinary Research Centres:
the University of Edinburgh/BHF Centre for Cardiovascular Sciences (Director, Professor Andy Baker), the MRC Centre for Inflammation Research (Director, Professor Chris Gregory), the MRC Centre for Regenerative Medicine (Director, Professor Stuart Forbes), the Centre for Clinical Brain Sciences (Director, Professor Siddharthan Chandran), the MRC Centre for Reproductive Health (Director, Professor Jeff Pollard); plus a Division of Health Sciences (Head, Professor Peter Hayes) incorporating 7 clinical specialties, the Edinburgh Imaging Facility (Director, Professor Dave Newby), the Clinical Research Facility (Director, Professor Dave Newby) and the Edinburgh Dental Institute (Director, Professor Angus Walls).
Clinical Sciences employs around 1000 members of academic and support staff and has over 550 Honorary members who contribute significantly to teaching and research. The Deanery is a major contributor to the undergraduate MBChB curriculum and has approximately 1000 registered post graduate students studying a range of PhD, MD, taught and research MSc and on-line distance learning programmes. The Deanery can be found at the Bioquarter Campus (Queen’s Medical Research Institute, Chancellor’s Building, Royal Infirmary of Edinburgh the Scottish Centre for Regenerative Medicine and the Royal Hospital for Children and Young People), the Lauriston Building, Lauriston Place, the Western General Hospital and the Royal Edinburgh Hospital.
In the most recent UK Research Assessment Exercise, Medicine was ranked in the top 5 for the whole of the UK.
The College of Medicine and Veterinary Medicine
The College of Medicine and Veterinary Medicine The College of Medicine and Veterinary Medicine traces its origins back nearly 500 years (Darwin, Simpson and Conan-Doyle were students here) and is internationally renowned for its research and teaching. Professor Moira Whyte is the Head of College, the only conjoint Medical and Veterinary Medical School in the UK. The College employs over 3000 academic and support staff. The College has two Schools, the Edinburgh Medical School comprising 3 Deaneries; Biomedical Sciences; Molecular Genetic and Population Health Sciences and Clinical Sciences and the Royal (Dick) School of Veterinary Studies.
The Royal (Dick) School of Veterinary Studies
Edinburgh Medical School:
Edinburgh Medical School:
Biomedical Sciences, Biomedical Teaching Organisation
Edinburgh Medical School:
Molecular, Genetic and Population Health Sciences
Edinburgh Medical School:
The undergraduate medicine teaching programme in the College enjoys a high reputation nationally and internationally, with over 1,300 students enrolled on the MBChB and Intercalated courses and nearly 1000 on the Veterinary Sciences BVS and related programmes. In addition, approximately 2000 students are currently enrolled in the College’s taught and research post-graduate courses, including an extensive range of online distance learning diplomas and degrees. They are trained by over 1000 outstanding academic staff. Details of PhDs, research programmes and studentships are available through our interdisciplinary research institutes and centres.
The academic disciplines within Medicine are largely concentrated in the two teaching hospital campuses, the Royal Infirmary at Little France and the Western General Hospital. Both have extensive new infrastructure with major research institutes and state of the art research facilities on clinical sites. Edinburgh hosts a number of prestigious MRC and BHF Research Centres. The approach is interdisciplinary, with basic and clinical researchers working together at the laboratory bench and in our clinical research facilities to address major themes in basic, clinical and translational medicine.
The Royal (Dick) School of Veterinary Studies on the Easter Bush Campus houses outstanding teaching and clinical facilities as well as the splendid Roslin Institute, one of the world’s leading veterinary research centres. The College offers outstanding opportunities to address ‘One Health’ and Global Health problems of the highest international priority.
Research Excellence Framework (REF) 2014
The College’s reputation as one of the world’s leading centres of medical and veterinary medical research has been reaffirmed by its UK REF2014 results. Medicine, the University’s largest submission, was ranked in the top 5 in the UK. Veterinary Medicine came 1st in the UK, and retained its position as the UK’s top Vet School. It made a joint submission with Scotland’s Rural College (SRUC). Neuroscience was ranked 3rd in the UK out of 82 submissions, representing a major advance. Overall, 84% of the College’s research activity was rated world leading or internationally excellent (3* and 4*). In terms of 'one medicine' research (human and animal medicine), the University of Edinburgh's research power (quality x volume) is the strongest in the UK.
The University of Edinburgh
For more than four centuries, our people and their achievements have rewritten history time and again. They’ve explored space, revolutionised surgery, published era-defining books, paved the way for life-saving medical breakthroughs and introduced to the world many inventions, discoveries and ideas from penicillin to Dolly the sheep. We have believed that anything is possible, we still do.
The latest Research Excellence Framework highlighted our place at the forefront of international research. This adds to our international reputation for the quality of our teaching and our student experience excellence. The University is proud of its success with online teaching initiatives, with 2550 students currently studying its online distance learning postgraduate programmes, and a total to date of more than 2 million enrolments for Edinburgh MOOCs.
As a member of staff, you will be part of one of the world's leading universities, with 20 Schools spread over 3 Colleges that offer more than 1600 undergraduate and 600 postgraduate programmes to over 41,000 students each year. Professional services are critical to this success as well as our world-class teaching, research and student facilities. In fact, we are one of the top employers in Edinburgh, with over 14,500 people spread across a wide range of academic and supporting roles.
As a world-changing, world-leading university, we offer an exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent, develop and reward success and integrate academic, professional and personal career goals, as well as give your career the benefit of a great and distinguished reputation. In addition, our employees benefit from a competitive reward package and a wide range of staff benefits, which include generous holiday entitlement, a defined benefits pension scheme, staff discounts and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. The University has a range of initiatives to support a family friendly working environment, including flexible working and childcare vouchers. See our University Initiatives website for further information.
University Family Friendly Initiatives
Staff Pride Network for LGBT+ colleagues and allies
Disabled Staff Network
The University of Edinburgh is a charitable body, registered in Scotland, with registration number SC005336.