£35,310 - £44,032
Senior Executive Officer
DWP - Digital
Type of role
Flexible working, Full-time, Job share, Part-time
Number of posts
About the job
Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.
Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:
1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.
2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.
3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.
4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.
5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.
6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving teams professional pathways to develop and opportunities to progress.
As we continue our journey to service excellence we have identified a number of opportunities to join our team.
DWP Digital Virtual Recruitment Fair - September 30th 6pm to 8pm
Join Technology Service colleagues in the #DigiLounge platform where they’ll host their first virtual recruitment event.
#DigiLounge is a virtual space where you can meet and chat with the teams behind our essential user-facing services, products and platforms, who design, deliver and operate infrastructure underpinning policy, support and security to DWP systems, services and users.
So if you’re looking for an exciting new career sign up today.
The Infrastructure Engineer will be responsible for the day to day management of the Office Print solution within the organisation. This will include operational implementation of fixes and improvements to the service, which is comprised of both custom and off-the-shelf technologies, alongside BAU activities such as MACD and request fulfilment.
The Infrastructure Engineer will have the ability to apply different techniques and methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance of the service. Provide specialist technical support and assistance to projects ensuring definition and delivery of requisite non-functional requirements to architectural and roadmap developments. Provide reports of Service performance to the Senior Infrastructure Engineer and other senior leadership members from Digital, reporting against agreed KPIs and via the relevant reporting channels and forums.
The Desktop product area has assumed responsibility for the office printing solution across the DWP. This role will primarily involve the day to day maintenance and BAU activities associated with management of this service, as well as the implementation of improvement initiatives to align with departmental aims and strategies.
Your responsibilities will include but are not restricted to, the following:
- Contributing to Service Improvement Plans identifying and implementing process improvements.
- Providing L3 support for incidents, problems and changes and technical assistance.
- Creating and maintaining documentation to support services/solutions used by the organisation and Operational Team.
- Contribute to the development and enhancement of the Desktop Services Roadmap.
- Upskilling and knowledge transfer to other members of the Desktop team.
- Review requests for non-standard work to accurately assess impact on Desktop owned services as well as the wider DWP infrastructure and the determine feasibility of any proposed solutions, and the resources required to implement them.
The ideal candidate for this role will be able to demonstrate the following essential criteria:
- Knowledge of Windows Server, IIS, Windows Print Spooler and Queue Management.
- Windows PowerShell knowledge.
- Basic SQL skills (executing SQL scripts and liaising with DBA team).
- Experience providing and operating desktop services including office products, virtualised technologies and distribution toolsets. This role required large scale product delivery across multiple product providers.
We'll assess you against these behaviours during the selection process:
Managing a Quality Service
Changing and Improving
We'll assess you against these technical skills during the selection process:
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- An employer pension contribution of up to 27%.
- A generous annual leave allowance.
Salary for this role is from £35,310 (Band min) to £40,666 (Band max).
Where the maximum salary of £40,666 is offered, a Digital Allowance of up to £3,366 per annum is available for exceptional candidates, based on our assessment of your skills and experience.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
This role is based out of our Manchester corporate hub location.
The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.