LET’S CUT STRAIGHT TO IT
Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.
Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.
Are you looking for your next administrator role with a strong focus on providing excellent customer service? We’ve got two great opportunities available to join our Developer Services team as a Customer Contact Administrator (Contact Technician), which could be on a full-time permanent basis or as a 12 month FTC which would be part-time (3 days).
You’d be the first point of contact for all customers, providing advice and guidance with the aim of resolving any queries as quickly and hassle free for the customer as possible. You’d be responsible for responding to all demand coming into developer services via phone, email and web. Providing excellent customer service to internal and external customers is key to this role so we are looking for someone with excellent people skills.
Does this sound like you? Then read on...
LET’S TELL YOU MORE
Your key accountabilities in helping us on our journey will be:
Providing excellent customer service across the full range of developer services processes including being accountable for the developer services calls, emails and post. You’ll own all customer queries and make sure there is a fast effective resolution which will enhance Severn Trent’s reputation by delivering excellent levels of customer service at all times.
You’ll progress all new requests and applications for connections or advice, including technical queries and capture and provide accurate information while making sure IT systems are kept updated.
If you’re someone with customer call handling and customer service experience along with good IT skills, we can provide the training to learn the wonderful world of Developer Services, of course any experience working for a utility company or water and waste water knowledge would be a bonus but not essential! If you’ve got an eye for detail and love to problem solve while working under pressure then this role would be ideal for you.
Still you? Wonderful.
WHAT WE’RE LOOKING FOR
Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.
We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.
And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.
We do more, because we care.
HOW WE’LL REWARD AND CARE FOR YOU IN RETURN
It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:
25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1500 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteering days per year
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeatSevernTrent on social media.