Job Description Summary
Field Service Engineer
We are looking for an experienced Field Service Engineer to deliver technical support to our customers in the clinical and medical research sectors.
As a BD Bioscience Engineer, you will be part of a regional team of collaborative Field Service Engineers, reporting directly to the area technical manager. You are expected to work to the highest standards to ensure first class service is delivered to our customer base while ensuring quality and regulatory standards are adhered to in this heavily regulated industry.
As an experienced Field Service Engineer, you will be able to work independently and will be used to working at an advanced technical level to provide expert advice & solutions to customers and colleagues.
Your responsibilities will include:
Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
You will carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
You will be responsible for diagnosing electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
You will determine the most cost-effective repair/solution to ensure minimum downtime.
Perform instrument certifications (IQ/OQ).
Actively manage your car stock, ensuring all necessary spare parts and tools are available.
Effective management of technical escalations.
Works toward service metrics as defined by the Service Organization
In this role, you will cover the South East of the UK with occasional travel throughout the UK.
In this role, you should have the following skills and experience:
HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer
Experience working in the Telecoms, Robotics, Automation, Medical Devices industries
Experienced logical problem solver with the ability to work independently
Experienced in carrying out corrective and preventative works
The ability to process knowledge across multi-modular and diverse product ranges
Recognize new technologies and adapts to daily challenges
Deliver high levels of customer service
Competent in IT
Full UK driving licence
Advanced IT knowledge: Network diagnosis/System connectivity/Remote service
Flow Cytometry experience as an engineer or user
Currently living within a daily commutable distance of Central London.
Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: http://bd.tal3nt.community/
Primary Work Location
GBR Winnersh - Eskdale Road