An opportunity has arisen for 1 x IT Field Service Engineers to work in conjunction with the existing support teams.
The post-holders will provide technical support for all Trust sites, these include the existing campuses and our community based sites that are in the process of transitioning under the management of the Trust’s IT Support service. Applicants must have knowledge and experience of Microsoft desktop and server environments along with Cisco networking technologies. Duties will include but are not restricted to:
- Provision technical support to customers for all our services
- Responding to and resolving 1stand 2ndline Incidents and Service requests using the incident management process
- Desktop support and troubleshooting
- Network configuration management
- Local server configuration management
- Liaising with 3rdparty vendors to escalate and resolve incidents
- Hardware and software Installations
- Supporting mobile devices
- Participate in projects as required
Applicants must also have a clean valid driving license and own a vehicle with business insurance as they will be expected to visit customer locations on a regular basis.
The Informatics Directorate is responsible for developing the Trust’s Information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high quality information and records to support patient care, clinical governance and performance management.
The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.
Supporting over 17,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has a number of mature service management processes in place which operate across the Departmental structure. A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.
Who we are looking for
The ideal candidate will be someone who is passionate about IT and is self-motivated to learn and develop. Successful applicants will have experience providing IT support and operating within the ITIL framework.
They will be required to have a full working knowledge of end point devices and appropriate knowledge to maintain a wide variety of healthcare and business systems. As an IT Field Engineer, you will be responsible for the resolution of service requests/faults, remotely or in person across Sheffield.
They will be expected to work as a member of an integrated IT team, but in addition you should be capable of unsupervised working. A professional manner at all times is essential when dealing with the Trust’s users.
What you can expect from Sheffield Teaching Hospital NHS Foundation Trust
The successful applicant will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Please see the attached documents to the NHS Jobs page for this vacancy which gives you more detail on why you should come and work for us.
Should you be successful in your application we will contact you via NHS Jobs with interview details and require you to book an interview time via NHS Jobs. This will appear as a message attached to the application for this vacancy under 'My NHS Jobs' and 'My Interviews' on your homepage. Please ensure you check your NHS Jobs account regularly.
Shortlisting for positions advertised on NHS Jobs for the Trust will ordinarily be shortlisted within 4 weeks of the closing date, therefore if you have not received any notifications after this point your application is considered unsuccessful.
In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the Human Resources Department on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
This vacancy is advertised on a fixed term contract basis for a period of 12 months due to the post being recruited as part of a limited term project within the Trust. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts taking into consideration the requirement for the post to be maintained as a part of the project’s implementation and the timescales associated with this.