UK Home Based, Home Based, United Kingdom
Chubb Fire & Security, part of the Carrier global group of businesses, is currently recruiting for a Customer Training Officer. The main goal of this role is to provide an effective delivery of fire training to the customer ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care. The role is field based, however we are ideally seeking candidates based in the North West of England and Southern Scotland
What can we offer you?
£21,323.04 Basic salary (OTE £33,000.00)
Experienced, dynamic and highly skilled leadership team
24 days holidays plus bank holidays, plus option to purchase additional days
Generous pension scheme
A central Benefits programme that offers a wide variety of discounts, soon to include Health & Wellbeing services
Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
What will I be doing as a Customer Training Officer?
Managing time to ensure preparation for fire training requirements are ready for the training to be delivered ie: refilling of kit/replacement of used kit
Deliver the training on site to the company standard required
Liaising with the administration staff to ensure accurate information is given and followed by both parties in order to deliver at the correct time and site as required by the customer
Liaising & building rapport with the regional/national sales team members to ensure that they are promoting the product we are providing in the allocated area
Achievement of agreed service level targets to ensure achievement of consistently high levels of customer service and minimal customer attrition
Ensuring that the delegate list is sent to the customer service team in a timely manor to ensure that invoicing can be raised to the customer
To be successful in this role you will possess:
Extinguisher Maintenance Experience
Knowledge of Fire Legislation and its applications
Training delivery experience to end user customers
Proven experience in administration tasks
Team working experience whilst also able to work alone Current UK driving licence
More about us:
Carrier make modern life possible by delivering ground breaking fire safety, security, building automation, heating, ventilating, air-conditioning and refrigeration systems and services.
Chubb Fire & Security (a Carrier Company) is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.
With a reputation for innovation and integrity, we are always looking for new ways to provide leading edge, peace of mind solutions to our customers.
We welcome applications from talented Fire Extinguisher Engineers, Fire Warden Trainers, Fire Service Engineers and Field Training Officers who live within a commutable distance of Carlisle or the Scottish Borders area.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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