Job Type: Full time, permanent
Benefits: Excellent Holiday Entitlement, Contributory Pension, Employee Share Purchase Programme, Health Insurance Scheme, Private Medical Insurance, Life Insurance, Income Protection Insurance, Employee Benefits/Saving Scheme, Subsidised Lunches, Free Breakfasts, Cycle To Work Scheme, Training & Career Development.
QED Environmental Systems Ltd.-UK, a Graco Inc. company, is located in Coventry, UK. QED is the leading manufacturer of innovative environmental products. For over 30 years their expertise has included Pumping Systems, Landfill Products, and Air Strippers. Graco was proud to be named a Best Place to Work in Manufacturing and Production by Fortune Magazine in 2019.
About the role:
This role is primarily responsible for providing first line IT support to staff in all core business systems as well as assisting the IT Manager in supporting & developing our IT network services and infrastructure to satisfy and meet business objectives.
This is an exciting role, and not just a support function, as you will have a good degree of autonomy and opportunities to be involved in various projects as both a team member and in a leading capacity.
You should be a strong communicator and someone who is keen to develop and contribute to a vibrant, technology-focused business.
The role is office based but travel (including international) may be required from time to time.
Monitor and manage support tickets from staff and respond in a timely manner
Provide staff with prompt, courteous, quality help and support (Hardware and Software)
Assisting the IT Manager with day to day network administration and support
Setup, configuration and deployment of IT assets (Computers, Software, Printers etc…)
Assist in maintaining procedures and documentation
Ensuring security best practices are followed
Work with other departments to facilitate business improvement projects
Provide appropriate IT training which may be required by staff
Essential skills / experiences:
Experience supporting and maintaining Windows Server 2008/12 and 16
Experience supporting Windows 10 and Microsoft Office
Experience supporting Exchange Server 2010
Working with Active Directory & Group Policy Objects
Good understanding of DNS and DHCP
SQL Server support and management
Desirable skills / experiences:
Experience supporting Salesforce, Service Cloud and Pardot
Experience working with Magic XPI and/or other integration platforms
Experience working with Oracle and/or other Enterprise ERP systems
Experience with Business Intelligence and reporting systems (QlikView & Crystal Reports)
Experience supporting Avaya IP Office PBX
Experience in supporting Cisco Switches, Servers, Firewalls, proxies and wireless controllers
Experience working with and managing virtual environments and in particular using vSphere and Veeam Backup and Replication
Scripting including SQL and PowerShell
Cisco/Microsoft or other relevant certifications
Proven Quality. Leading Technology. Launch your career with Graco!
Graco offers attractive compensation, benefits, and opportunities for both professional development and career progression. QED-UK has excellent holiday entitlement, contributory pension, employee stock purchase programme, health insurance scheme, private medical insurance, life insurance, income protection insurance, employee benefits/saving scheme, subsidised lunches, free breakfasts, cycle-to-work scheme, training & career development.
Our expectations are high. That's why we are always looking to hire the brightest and the best!