£35,310 - £44,032
Senior Executive Officer
DWP - Digital
Type of role
Flexible working, Full-time, Job share, Part-time
Number of posts
Blackpool, Manchester, Newcastle-upon-Tyne
About the job
Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.
Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:
1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice –helping to drive forward DWP’s digital transformation.
2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.
3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.
4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.
5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.
6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving teams professional pathways to develop and opportunities to progress.
As we continue our journey to service excellence we have identified a number of opportunities to join our team.
DWP Digital Virtual Recruitment Fair - September 30th 6pm to 8pm.
Join Technology Service colleagues in the #DigiLounge platform where they’ll host their first virtual recruitment event.
The #DigiLounge is a virtual space where you can meet and chat with the teams behind our essential user-facing services, products and platforms, who design, deliver and operate infrastructure underpinning policy, support and security to DWP systems, services and users.
So if you’re looking for an exciting new career sign up today.
The Department for Work and Pensions (DWP) provides critical services to UK citizens through a mixture of on-premise hosting, IaaS and DBaaS . Our digital, data and technology specialists work closely with experts in DWP Digital’s community to make digital services quicker, simpler and more efficient for the millions of people that use them.
We provide the latest tech and tooling and foster a collaborative culture to help our agile, multi-disciplinary teams think big and try new things.
You’ll join us in one of our easy-to-reach digital hubs (in either Newcastle, Manchester, or Blackpool) working as part of our high performing Oracle team and alongside expert DBAs in Postgres, DB2, Ingres, Ebus and SQL Server.
We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.
As an Oracle Database Administrator (Infrastructure Engineer) you will deal with the day to day management and development of infrastructure products and contribute towards their design and ultimate implementation.
You will be working in the Data Platforms team and will be assigned as the primary contact for some critical services that directly affect the daily lives of UK citizens, such as our Central Payments system, paying over £100bn of payments every year or our VME-R environment that hosts systems such as Disability Living Allowance, Pensions and War Pensions.
You will be responsible for the operational stability of the database solutions, and be in a position to make positive change in the on-going robustness and resilience of those products in line with departmental policy.
You will collaborate closely with seniors and own Infrastructure Development Lifecycle Process as part of a delivery team focused on one or more products.
The role will involve providing Production Operations Application DBA support for Oracle Environments including monitoring, performance tuning, backup and recovery, patching, database sizing / capacity management, problem solving and technical documentation.
The role will require you to identify issues before they occur, to diagnose, patch and fix issues when they do occur and be responsible for backup and recovery strategies all within SLA timescales.
You will be responsible for implementing and administrating High Availability solutions including Availability Groups, replication and mirroring.
You will have a good working knowledge of database security, including encryption at rest and encryption in transit.
The role will require you to be interested and upskill in the Cloud (with Azure and AWS PaaS and DBaaS offerings) and have a good working knowledge of ITIL.
In terms of supporting the team, as we work in a 24/7 environment you will be required to join the Out of Hours Support Oracle Rota for work such as support, upgrades and patching.
The security clearance required for this role is SC, checks will be carried out prior to appointment.
Your responsibilities will include but are not restricted to, the following:
Infrastructure Delivery & Improvement;
- Design and Implement Database infrastructure services/solutions, whether it will be based on premise in the data centre, or cloud hosted in one of our providers (AWS / Azure etc). This will include service that require high availability and disaster recovery resiliency.
- Deal with and take decisions on day-to-day operational management of the services/solutions relating to own work area and to those they manage, including driving best practices and following the ITIL processes that the DWP are striving to improve.
- Provide technical support and assistance to projects ensuring efficient and timely delivery of their requirements with an eye on improving efficiency and reducing cost where it is possible but retaining performance
- 3rd line support for incidents, problems and changes.
- Apply different techniques for problem solving, working up new practices and procedures or modify existing processes to improve performance. The focus of this would be on the database aspect as that will be the specific infrastructure role.
- Provide reports of Service performance to the Senior Infrastructure Engineer and other senior leadership members from Digital, reporting against agreed KPIs and via the relevant reporting channels and forums.
- Monitoring and management of KPIs and service performance against those metrics.
The ideal candidate for this role will demonstrate experience of the following essential criteria:
- Data Platform - Design and Build.
- Oracle Database - Implementation and operate.
- Oracle Database - Provision and support.
- Oracle Database High Availability.
- Live Service Management - Understanding of the importance of running a business critical production environment.
We'll assess you against these behaviours during the selection process:
Changing and Improving
Managing a Quality Service
We'll assess you against these technical skills during the selection process:
Oracle data platforms
Data Platform – Oracle Design and Build
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- An employer pension contribution of up to 27%.
- A generous annual leave allowance.
Salary for this role is from £35,310 (Band min) to £40,666 (Band max).
Where the maximum salary of £40,666 is offered, a Digital Allowance of up to £3,366 per annum is available for exceptional candidates, based on our assessment of your skills and experience.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
This role can be based out of either Blackpool, Newcastle or Manchester corporate hub locations.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Please be aware that this role can only be worked in the UK and not overseas.