We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Fraud Support Engineer
Have a good working knowledge of end to end fraud systems and if possible understanding of PSP and Gateways that facilitate fraud data
Be in a position to speak confidently on fraud rules and rule capabilities and be able to run customer workshops either F2F or via Web services
Have a good understanding of the day to day working of the Mastercard fraud applications
and be able to train Client Users to work referrals and navigate around the UI
Have a good understanding of fraud in general with an ability to apply that knowledge as well as a deep understanding of the Mastercard fraud servies in order to recommend/discuss changes to the implemented solution that will lead to preventing fraud.
Key role in providing enhanced fraud production support to our Global Support team and liase with multiple internal and external teams to meet and enhance Customer experience.
Assist and advise on fraud services implementations for our regions:
Pre and During Integration
Implementation involvement to understand the solution to be ready to support it at go-live
Assistance with UI configuration, setup and signoff
Provide go-live assistance to confirm services are working correctly, Rules firing correct and responses are being returned.
Provide Level 3 support and insight to fraud issues raised by our customers
Analysis on rules and data
Peak Planning / sales processes
Escalation point for tech and application support
Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.