CCS Platform Engineer
Location: Newbury (Full-time remote working during COVID-19)
COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.
Our purpose at Vodafone is to connect for a better future. At Vodafone Group, we partner with our local markets to drive consistency and earn customer loyalty across 20 countries for over 600 million customers. We are restless and passionate about creating a better future for all. We are always open to new things, and curious to create solutions that our customers will love. We are constantly learning to innovate the way we operate, set our global standards and to deliver on our strategy. Our ambition is to improve 1 billion lives and half our environmental impact by 2025. It’s up to each of us to make this happen. Ready?
Today, we connect one in 16 people worldwide. The technology function is fundamental in building a Digital Society. Our Gigabit networks, the Internet of Things and mobile financial services enable incredible innovations that will make our lives easier, healthier, smarter and more fulfilling. We want to make sure that our technology creates a better future for people, communities, businesses and society. We get it done, together. We think big, take risks, keep the best and learn from the rest. Do you?
The CCS Platform Engineering Support team will support the full lifecycle of UC Platform Applications as they are created through NPD (New Product Developments), Service Design, Operations Capability Design, Build, Handover into Live Service and ongoing Release Mgmt. The team will provide support for Incident Mgmt and Problem Mgmt on request.
The Products within this UC service will be sold internationally and CCS Platform Engineering will provide support to all OpCo’s to ensure that the Products are managed within Group guidelines and that Global and Local compliances are upheld.
The engineer’s task is to plan, design, build, test, configure and troubleshoot the deployment of the service and the platforms in scope as well as the lifecycle management i.e. Platform Problem Management, Release, Patch and Vulnerability Management.
They will provide a 4th Line of Support capability for use by the business and our customers for all Contact Centre Services Platforms for any In-Life Operational, Functional or infrastructure requirements or escalated issues.
The team will deliver all Customer and Platform projects to the highest standards, within timelines and with customer satisfaction as our obsession.
Degree qualified or equivalent in a computer science or engineering discipline or significant relevant experience – min 5 years.
Clearly demonstrated competence in a technical delivery.
Demonstrable leadership experience in complex solutions delivery engagements with different stakeholders.
Excellent interpersonal skills and technical presentation skills.
Platforms (Dependant on Position):
Cisco UCCE based on HCS-CC and/or
eGain Analytics/Multi-Channel and/or
Verint WFO/WFM and/or
NICE Engage and/or
Avaya NIVR MPS1000 and/or